You can find your customer number at the top of your bill

This postcode is not within our supply area.
You can find your water supplier here
Unfortunately we cannot register this address, due to the way it is billed.
Select a valid supply address.
Is your billing address the same as your supply address?
Is this address outside the UK?
Your bills will be available to view or download any time through your online account. We will notify you at your registered email address when each bill is ready to be viewed or downloaded. If you would like to receive your bills through the post instead, you can select that preference at any time on the “Update my details” page following registration.
If you agree to our Terms and Conditions please tick the box.
We take the use of your personal data seriously. To find out more about how we use the information you give us please read our privacy policy

Terms and conditions required



  • If you are an existing customer (you receive bills from us) and you would like to create an online account, please select "Existing Customer" from the dropdown. If you are new to our supply area and would like to tell us you've moved please click here
  • Please ensure your password length is 8 characters minimum and includes an upper case letter, a lower case letter and a number
  • If your address is not supplied by Affinity Water please find your water supplier here
  • We take the use of your personal data seriously. We only share your information where necessary to provide a good service, to prepare bills with; Thames Water, Anglian or Southern Water Services when they provide sewage services, to support emergency services, and where necessary with credit references and fraud protection agencies. You can read more about how we use your data and your rights in our Privacy Notice.