If you are an existing customer (you receive bills from us) and you would like to create an online account, please select "Existing Customer" from the dropdown. If you are new to our supply area and would like to tell us you've moved in please select "I'm moving into the area".
Please ensure your password length is 8 characters minimum and includes an upper case letter, a lower case letter and a number
If your address is not supplied by Affinity Water please find your water supplier here
We take the use of your personal data seriously. We only share your information where necessary to provide a good service, to prepare bills with; Thames Water, Anglian or Southern Water Services when they provide sewage services, to support emergency services, and where necessary with credit references and fraud protection agencies. You can read more about how we use your data and your rights in our Privacy Notice.