My Account

Terms & Conditions

Click here for full website terms and conditions of use

About you

You confirm that you are the account holder, or are a named person on the account and therefore have the authority to make updates/changes to the details currently held.

Accessing your account

When you use your email address and password you are authorising us to carry out all the instructions you have given us on this site.

Your information and data

The data and information you provide may be used:

  • To manage your account
  • By external companies like Thames Water, Anglian Water and Southern Water, in order to prepare bills
  • To deal with conveyancing enquiries and
  • By credit reference and fraud protection agencies (Guide to the use of personal data by credit reference agencies)


We will only allow you to log on and use the online account section of the site if you use your email address and password. You must make sure that nobody else knows your password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your password, you can change your password immediately through the website.

Contacting you

You must provide us with a valid and up-to-date email address. If you change your email address, you should let us know immediately through the ‘My Details’ section.

Changes to terms and records of agreements

We have the right to change these terms and conditions at any time by putting the changes on the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.